Terms Of Service

Shipping

We currently only ship within the Continental USA and Canada. Unfortunately, we are unable to ship to Alaska, Hawaii, or U.S. territories at this time.

Order Processing

Please allow 3–5 business days for us to process your order before it ships. Processing time does not include transit time once your order has been shipped. If processing time increases during busy periods, a notification will be posted on our homepage.

Order Tracking

As soon as your order leaves our workshop, you’ll receive an email with tracking details so you can follow your package along its journey.

Lost or Stolen Packages

Once your order has been handed over to the shipping carrier, LitBrit Candle Co. cannot assume responsibility for lost, stolen, or undelivered packages. We recommend monitoring your tracking updates closely to ensure safe delivery.

Out-of-Stock Items

If an item in your order becomes unavailable, we’ll reach out right away to offer a refund or a substitute option - the choice is yours.

Customer Support

Have questions or need assistance? You can reach us anytime at lb@litbritcandleco.com or by filling out the Contact Us form on our website. We strive to respond promptly to all inquiries.

Refunds & Exchanges

We do not currently offer refunds due to the handcrafted, small-batch nature of our candles. However, your satisfaction is incredibly important to us. If there’s an issue with your order, please reach out so we can offer a solution—whether that’s a replacement, store credit, or another way to make things right.

Our Commitment

At LitBrit Candle Co., we take great pride in our products and customer service. If something isn’t quite right, we truly appreciate the opportunity to make it right for you.